Our 'no quibbles' guarantee
Here at Occasion Supplies we are confident that you will be happy with your purchase but if for whatever reason you wish to return your items you can take advantage of our 'no quibbles’ guarantee. i.e. the item you have ordered is defective, or you have simply changed your mind then, provided that it is in its original condition and unpersonalised, you can return it to us for prompt replacement or refund within 7 days of delivery.
Unless there has been an error on our part, or the item you purchased is defective, we cannot accept Returns on 'personalised' or ‘bespoke’ items, as these cannot be sold to anyone else. Our website is designed to give customers every opportunity to check all input/personalisation details and dates.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back using a delivery service that tracks the parcel and that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post.
If you want to return an item, simply email us firstname.lastname@example.org indicating
- which item(s) and the number of items to be returned,
- your reason for returning the item, and
- whether you are seeking a replacement or refund.
If the item is returnable under our Returns Policy terms and conditions, we will issue you with a returns address and a Returns Authorisation Code. You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your Return.
If you return an item because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us. You must notify us within 24 hours of taking receipt of the item, we will then advise you what to do next.
Change of Mind
Products returned to us because you have changed your mind must be unpersonalised, in the original condition, and must be returned within 7 days of delivery. Please note that item(s) returned to us becasue of a change of mind will not have the return postage/shipping costs refunded.
Returned Item(s) Lost in Transit
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post.
Refunds and Replacements
For item(s) returned to us within 7 days of delivery with the appropriate Returns Authorisation Code and in accordance with these terms and conditions, a refund or replacement will be processed by us within 14 working days of receipt of the returned items.
A refund will be made in the same form of payment that was used to make the initial purchase.
Your rights to return the goods to us will not apply in the following circumstances:
- Any products that we have made, personalised or customised specifically for you.
- Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
- If you have made a spelling mistake on your order and it has been sent for production.
- You have disposed of the item you have an issue with
- A perishable item that has been consumed/disposed of.